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Friday 14 January, 2011 | RSS Feed

Conditions of Use

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Once you use this website, you are indicating that you accept these Terms & Conditions of use.

Introduce

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Order From Us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we change the order status to pending. We will send you a despatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

where goods are not available;

where we cannot obtain authorizations for your payment;

if there has been a pricing or product description error; or

if you do not meet any eligibility criteria set out in our terms and conditions.

Cancelling an order before dispatch, if you change your mind after placing an order, you can cancel it at any time before we despatch it. Please contact us by fulfilling the question form. You will need to give us your name and address details, as well as your order number to cancel your order.

License

You are permitted to print and download extracts from this Website for your own use on the following basis:

no documents or related graphics on this Website are modified in any way;

no graphics on this Website are used separately from accompanying text;

any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 4.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 4.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Registration


By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.




Privacy Notice

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Privacy Notice

We knows that you care how information about what you is used and shared,and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information.This notice describes our privacy policy.By visiting our site,you are accepting the practices described in this Privacy Notice.What Personal Information About Customers Does our web Gather?The information we learn from customers helps us personalize and continually improve your shopping experience at our site.

Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way.You can choose not to provide certain information,but then you might not be able to take advantage of many of our features.We use the information that you provide for such purposes as responding to your requests,fulfilling orders,customizing future shopping for you,improving our store features,and communication with you.Automatic Information:We receive and store certain types of information whenever you interact with our website.For example,like many web sites,we sometimes use "cookies" and we obtain certain types of information when your Web browser accesses our website.

E-mail Communications:
To help us make e-mails more productive to improve service and your shopping experience,we sometimes send you newsletters of our services and products,notifications of changes to our policies, and order confirmations.If you do not want to receive e-mail from us,other than order notifications and receipts,please adjust your "Subscription" preferences by logging into your account.

What About Cookies? 
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does our site Share The Information It Receives?
We respect your privacy and appreciate your business.At no time do we ever provide your account contact or payment information to any third party vendor,associate or service provider unless absolutely neccessary in order to complete your transaction and order.

How Secure Is Information About Me? 
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software,which encrypts information you provide to us for purchasing of our products or services.We reveal only the last five digits of your credit card numbers when confirming an order.Of course,we transmit the entire credit card number to the appropriate credit card company during order processing.It is important for you to protect against unauthorized access to your password and to your computer.Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which Information Can I Access?
Our web gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and,in certain cases,updating that information.

Information You Give Us
You provide most such information when you search,buy,order,post reviews,or other methods of communication via our website or email to our site.As a result of those actions,you might supply us with such information as your name,address,and phone numbers,and credit card information.

Automatic Information
For security purposes our site sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet,and to our website.This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account,or makes purchases under your name.

Questions
Questions regarding our Terms & Conditions,Privacy Statement,or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu.





Shipping & Returns

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Shipping & Returns

International Orders:
We use International Express Service for all international deliveries.We are responsible for the shipping fee.Usually,goods will be shipped out 2-3 days after receiving the order. Please allow around 5-10 working days from dispatch. Additional delays may occur during the months of September to March due to the high demand and heavy load on postal services and customs.

Total Delivery Time 
It is equal to the processing time plus packaging time and shipping time.

Processing Time (6 Hours)
From the time we received your order to the time we start to package your order, two working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.

Packaging Time (12 Hours)
Your order will be sent to our shipping partner the day of packing or no later than the next day.

Shipping Time (5 to 20 shipping days)
The time it takes for the shipping company to drive or fly your package to you.

Note:
When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question,we are generally irresponsible!
1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept well.If not, please refuse to accept the delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.
2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.

Tracking Methods
After your order is dispatched, we will offer you a link that you could trace your order if required. Check your e-mail for the link and tracking number.
Note: If you can't check it immediately with the tracking number,please wait with patience.Some time is required by Express Company for uploading.

Unsuccessful or Wrong Delivery
For customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website. 

Returns & Exchange

Return Policy:
We are committed to your complete satisfaction.You may return your goods within fourteen days from the date merchandise were received. You must contact us before sending the items back. All items sent back to us must be in their original condition i.e.not worn,altered or washed, with all tags attached. 

Exchanges:
Exchanges are only allowed when merchandise is defective or damaged upon receipt and we will accept exchanges within 14 days of the original order dispatch date. Email us first to get a return authorization and return address from us or your return will not be accepted. All items can only be exchanged for replacement at the equal price.
1. A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
2. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
5. Please be noted customer is responsible for shipping charges of the whole exchange process.

Order Cancellation:
Should you wish to cancel your order, you must email us immediately. 20% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.






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